Data Insight Teams

Visual workspace for unstructured data — powered by AI

Go beyond traditional BI tools like Tableau and PowerBI. Dimension’s AI-powered platform allows you to extract rich insights from unstructured data sources like voice, chat, email & more.

Stay ahead of customers issues  before they become widespread with predictive analytics

Purpose-built to diagnose the root causes behind trends, not just reporting the outcomes

Increase the accuracy of your taxonomy & find emerging trends with AI

Continuously discover why

because the what and who has never been more clear

Novel Visualizations Deliver insights to you

Transform unstructured data from chat, voice, and email into visually informative and interactive graphics, tables and charts

Reduce Cost per Customer Interaction while maintaining the Customer Experience

Identify meaningful patterns in your customer interactions that directly influence key business metrics, such as reducing cost per interaction and escalation rates, or improving NPS, CSAT, and CES.

A.I.-Enriched Insights & Automatic Reccomendation Categories

Our A.I. automatically and instantly categorizes the feedback data into themes + categories. Extract actionable insights from data such as products, reasons, predicted CSAT, recommendations.

3x

productivity of their data science team saves over $250,000

80%

reduction in repeated tasks - enabling teams to work on more complex, higher impact projects

Hear it for yourself

Dimension gives us the insights to provide the support needed to those who need it most.

— Product Manager at American Red Cross

Dimension is key for us to both report outcomes to the business and prioritize where to dedicate resources to enhancing our customer journey.

— Program Manager at Dropbox

The partnership with Dimension has been instrumental in supporting our remarkable improvements in our self-service performance and customer journey optimization.

—Director of Speech Science & Analytics at Concentrix

Ready to get started?

See how your team can fuel its data workflows with more insights and intelligence than ever before.

Book a demo