Causal Intelligence.

A breakthrough in turning language into proof of why metrics move.

Book a Demo

Book a Demo

Causal Intelligence

A breakthrough in turning language into proof of why metrics move.

Book a Demo

Book a Demo

Yourdashboardsshowwhathappened.Theycanneverexplainwhy.

Yourdashboardsshowwhathappened.Theycanneverexplainwhy.

Yourdashboardsshowwhathappened.Theycanneverexplainwhy.

The Causal Gap

Thewhylivesinyourcustomerconversations.It's90%ofyourdata.Noneofitisinyouranalytics.

Thewhylivesinyourcustomerconversations.It's90%ofyourdata.Noneofitisinyouranalytics.

Thewhylivesinyourcustomerconversations.It's90%ofyourdata.Noneofitisinyouranalytics.

What Becomes Possible

Untilnow.Predictchurn.Quantifyrisk.Provewhy.

Untilnow.Predictchurn.Quantifyrisk.Provewhy.

Untilnow.Predictchurn.Quantifyrisk.Provewhy.

One platform to connect what customers say to why your numbers move.

One platform to connect what customers say to why your numbers move.

Upload or connect any data source

We build the Meaning Layer automatically

Live Chat
Phone Calls
Voice Agents
Surveys
Mobile App
Support Tickets
Email
Live Chat
Mobile App
Phone Calls
Support Tickets
Voice Agents
Email
Surveys
+ Structured
+ Structured
CRM
Purchases
Usage
Financials
CRM
Purchases
Usage
Financials
Support Tickets
Email

Causal Intelligence, on demand

Ask your hardest business questions across every data source, instantly.

Type a message...|
2,791 sources
2,791 sources
Orchestrator

Knowledge Graphs

Explore millions of records and relationships instantly

Automated Enrichment

Every record enriched with unlimited dimensions

1
const hitpay = require("hitpay")
2
("hp_test_BQokikJOvBiI2HlWgH4olfQ2");
3
 
4
// Create a payment intent to start a purchase flow
5
let paymentIntent = await
6
hitpay.paymentIntents.create({
7
amount: 2000,
8
currency: "usd",
9
description: "My first payment",
10
});
11
 
12
// Complete the payment using a test card.
13
await hitpay.paymentIntents.confirm(paymentIntent.id, {
14
payment_method: "pm_card_mastercard",
15
});
MessageThemeMember
Not enough ch...ConcessionsBasic
Difficult to find...ParkingPremier
Kept failing whe..Mobile AppEcononmy
Cell 5-1Game RewardsEconomy
A lot of noise...Game Exp.Basic
Options were...AmenitiesPremier
Sound proofing...Game Exp.Premier

Modify Prompt

Test

Business-Native Categorization

Your language, mapped to your business logic

Onboarding

Renewal issues

56%

56%

56%

Escalations

App Error

31%

Churn

27%

Causal Correlation Engine

Connect what customers say to why your metrics move

J
K
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O
Mon
Tue
Wed
Thur
Fri
500
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On-Demand Intelligence Reports

Auto-generate reports with evidence & recommendations

Change Detection

New trends, anomalies, and risks surfaced automatically.

4.25x

1,345

vs 1month ago

Customer Support Experience

1.85x

1,345

vs 1month ago

App and Software Reliability

Who Uses Us

Trusted by teams who refuse to operate on assumptions.

Sales
CX & Support
Customer Success
Product
Data & Analytics
Deal Intelligence
Escalation Drivers
Churn Risk
Feature Gaps
Root Cause

Who Uses Us

Trusted by teams who refuse to operate on assumptions.

Sales
CX & Support
Customer Success
Product
Data & Analytics
Deal Intelligence
Escalation Drivers
Churn Risk
Feature Gaps
Root Cause

Dimension Labs has become the default insight layer across the company.

Dimension Labs has become the default insight layer across the company.

We moved from assembling data to actually interpreting and optimizing it. That shift alone transformed how we operate

We moved from assembling data to actually interpreting and optimizing it. That shift alone transformed how we operate

We can move from question to insight fast enough that it actually changes what teams do that week

We can move from question to insight fast enough that it actually changes what teams do that week

Structured, reusable conversational data is foundational to our future strategy.

Structured, reusable conversational data is foundational to our future strategy.

We moved from surface metrics to true conversational intelligence.

We moved from surface metrics to true conversational intelligence.

Teams don’t wait for reports anymore. They explore insights themselves and use them to set priorities

Teams don’t wait for reports anymore. They explore insights themselves and use them to set priorities

Dimension Labs has become the default insight layer across the company.

We can move from question to insight fast enough that it actually changes what teams do that week

We moved from surface metrics to true conversational intelligence.

We moved from assembling data to actually interpreting and optimizing it. That shift alone transformed how we operate

Teams don’t wait for reports anymore. They explore insights themselves and use them to set priorities

Structured, reusable conversational data is foundational to our future strategy.

Scale

From startups to Fortune 500

INTERACTIONS ANALYZED

1Bn+

DIMENSIONS CREATED

0k+

QUERIES ANSWERED

0k+

MANUAL HOURS REPLACED

0k+

Scale

From startups to Fortune 500

INTERACTIONS ANALYZED

1Bn+

DIMENSIONS CREATED

0k+

QUERIES ANSWERED

0k+

MANUAL HOURS REPLACED

0k+

Stopreporting.Startunderstanding.

Stopreporting.Startunderstanding.

Stopreporting.Startunderstanding.

Questions you're asking today

What's our NPS score?

What's our NPS score?

What's our NPS score?

Which accounts churned?

Which accounts churned?

Which accounts churned?

What's our retention rate?

What's our retention rate?

What's our retention rate?

How many tickets came in?

How many tickets came in?

How many tickets came in?

What are customers mentioning?

What are customers mentioning?

What are customers mentioning?

Questions you could be answering

Why is NPS dropping - and for who?

Why is NPS dropping - and for who?

Why is NPS dropping - and for who?

Which ticket themes predict cancellation?

Which ticket themes predict cancellation?

Which ticket themes predict cancellation?

Which accounts are at risk right now - and why?

Which accounts are at risk right now - and why?

Which accounts are at risk right now - and why?

What emerging themes need action this week?

What emerging themes need action this week?

What emerging themes need action this week?

What separates top agents from the rest?

What separates top agents from the rest?

What separates top agents from the rest?

What's driving church in one segment but not another?

What's driving church in one segment but not another?

What's driving church in one segment but not another?

EnterpriseGradeSecurity

EnterpriseGradeSecurity

EnterpriseGradeSecurity

Trusted by Data Leaders. Dimension Labs meets the highest industry standards for security and compliance.

Compliance

SOC2 Compliant
ISO 27001 Compliant
GDPR & CCPA Compliant


Added Security

PII Redaction
Penetration Testing
MSA's for Enterprises
Cloud or on Prem
Data Deletion
Infinitely Scalable