We are thrilled to announce the launch of Dimension Labs, an AI-powered BI platform that transforms how enterprises understand their unstructured customer interactions. In today’s digital-first world, raw conversations carry vital insights—but too often remain untapped. At Dimension Labs, our mission is to help companies bridge that gap, unlocking actionable insights that drive meaningful change.

Serving Industries with Big Data Needs

Industries like airlines, retail, insurance, CPG, food and beverage, and sports and entertainment thrive on customer interaction but face unique challenges in understanding these conversations. Data teams, customer experience leaders, contact center managers, and marketing departments all need a way to gain visibility across their channels, from chatbots and live chat to agent calls and open-ended survey responses. Dimension Labs was created to empower these teams with omni-channel insights that offer a full view of their customer experience landscape.

Dimension Labs is already making waves, partnering with some of the world’s most recognized brands, including Netflix, Disney, Asics, Dropbox, and the NBA. These industry leaders trust Dimension Labs to unlock the hidden potential in their unstructured data, from surfacing insights in customer conversations to improving operational efficiency and enhancing customer experiences.

Recognized as a Leader in Enterprise AI Innovation

We’re proud to share that Dimension Labs has been selected as the winner of the Enterprise AI vertical and accepted into the prestigious Plug and Play Tech Center’s Silicon Valley program. This recognition places us among an elite group of innovators, with Plug and Play’s alumni including unicorn startups like Dropbox, LendingClub, and PayPal. Being part of this program underscores our commitment to transforming how enterprises unlock the power of unstructured data. With Plug and Play’s support, we’re excited to accelerate our innovation journey and deliver even greater value to our customers.

A Platform That Transforms Unstructured Data into Actionable Insights

Omni-Channel Analytics for a Unified Customer View

Dimension Labs unifies all conversational and unstructured data in one place. For the first time, enterprises can integrate, analyze, and act on data across all customer touchpoints, transforming previously siloed insights into a comprehensive, omni-channel view of the customer journey.

AI-Driven Enrichment for Deeper Understanding

Our platform enhances data with AI-driven labeling and transformations, allowing teams to uncover higher-level themes, categories, and trends. Whether predicting customer satisfaction (CSAT), calculating effort scores, or analyzing advanced sentiment, Dimension Labs gives enterprises the power to see beyond individual interactions and understand overarching patterns.

Advanced BI for Unstructured Data

Dimension Labs combines the functionality of leading BI tools with specialized support for unstructured data. Teams can easily create dashboards, visualizations, and reports that go beyond traditional metrics, turning qualitative conversation data into quantifiable insights.

Our Innovation Edge: What Sets Dimension Labs Apart

Designed for Unstructured Data

Dimension Labs is built with a deep focus on unstructured data like customer conversations, open-ended feedback, and voice recordings. Unlike traditional BI tools such as PowerBI and Tableau, our platform provides the technology to analyze and interpret conversational data sources in their native form, offering a fresh lens for customer insight.

Text Dimensionality

Text dimensionality represents a cutting-edge approach to uncovering and organizing the multiple dimensions of meaning within unstructured text.

It starts with enrichment, where we ask purposeful questions—custom prompts—to extract multiple aspects of meaning from a single transcript, adding predicted ratings and open-ended reason labels (i.e., “what is the reason the customer engaged with support?”). From there, we create data mappings of those labels to help us connect the dots, grouping the data into user-defined categories and emerging trends.

Consider that many different and useful types of maps may be based on the same territory: road maps, contour maps, political maps (to name a few). Text mappings are no different. To put it plainly: the concept of text dimensionality rests on one key insight, which is that there is not a single kernel of truth to be extracted from text but rather a range of empirical patterns.

As a result, Dimension Labs brings clarity to complexity, giving business users a lens to see many different patterns in customer data they couldn’t easily detect before. Now, with a suite of tools to annotate text at scale and generate iterative mappings, for the first time ever enterprises can unlock the full potential of their unstructured text data.

Most simply, when we approach text with an understanding of dimensionality, and the proper tools to identify and explore those dimensions, we can turn noise into understanding and complexity into actionable ideas.

Predictive Insights and Always-On Monitoring

Our platform’s contextual monitoring and predictive analytics go further, identifying reasons for customer escalations, pinpointing friction in journeys, and generating recommended solutions. Dimension Labs’ AI-driven insights empower companies to act proactively on customer data.

The Power of an AI Analyst

Dimension Labs includes an AI analyst that works 24/7, reading every customer interaction in real-time. This virtual analyst highlights emerging trends, surfaces critical issues, and provides a continuous stream of insights, allowing teams to keep their finger on the pulse of customer sentiment and behavior.

Building the Future of Data

At Dimension Labs, we’re not just building a data platform; we’re shaping the future of data. We’re excited to partner with forward-thinking enterprises that want to leverage their data to its fullest potential, redefining customer experience through next-gen text analytics for unstructured data. 

Are you ready to explore how Dimension Labs can elevate your data strategy? Get in touch with us today to learn more.