Build intelligence around any conversation

A new type of customer intelligence built on next-gen text analytics.

Step into the Dimension where data is unified and insights are at your fingertips

Live Agent Chat

Chatbot

Social Media

Surveys

Data Lakes

Call Transcripts

Support Interactions

See all Dimension integrations →

Capture all unstructured data channels

Built for the next class of Customer Experience Leaders who struggle to act quickly on insights due to data challenges.

Trusted by innovators at:

Platform

Data silos, instantly aligned & automatically enriched.

Streamlined Unstructured Analysis on one integrated and secure platform

Conversational Channels Unified

Live Agent Chat

Chatbot

Social Media

Surveys

Data Lakes

Support Interactions

Data Lakes

Support Interactions

Processing

Structuring

Warehousing

Enriched Automatically

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Ready-to-use dimensions, standardized across your channels to seed rich analysis.

Seamless data transformation

Automatic labeling on every interaction.

Move past traditional analytics and visualizations

Visual Workspace for unstructured data

Discovery with an unstructured data lens

Create unlimited custom dimensions specific to your business needs.

Visualize multi-turn data in the most intuitive way.

Dial into all your unstructured text from any custom dimension

Streamlined Dashboards & Continuous Reporting

Create infinitely customizable, omni-channel dashboards to enable strategic decision-making.

Collaborate across teams with your new single source of truth for customer interactions

Unlimited drill-downs & workspaces

Contextual Monitoring & Predictive Insights

Anticipate customer behavior with the most advanced signals from your unstructured data.

Dimension provides Predictive insights, allowing you to go beyond "What" was said, to "How" and "Why" they were said to drive real business action.

Reasons driving escalations

Friction within conversational flows

Predicted Customer Effort, NPS, CSAT scores

Recommended solutions

Emerging trends on A.I. categorizations

A.I. Analysis & Recommendations

A.I. for all your conversations

Your A.I. Data Analyst

Supercharged A.I. at your command

24/7 always-on, processing data in real time

Always extracting insights, across all sources

Instant Insights & Recommendations

Summarize anything, ask any question

Trace back all insights to verbatim

Turn a 3-day data pull into a 3-second task

Your analytics workflows, reimagined with A.I.

Current

Manual review of transcripts

Basic metrics lacking relevance to business goal

Unclear bot performance

with

Automated insights reveal evolving customer questions and response precision

Enables swift bot optimization aligned with key objectives

See our Chatbot / IVR solution →

See our Chatbot / IVR solution ➜

Current

Fragmented view of customer journey

Reactive issue handling on low-priority items reactive issue resolution, working on low-impact initiatives (unable to prioritize

with

Real-time visibility into the customer journey

Proactive VoC insights drive targeted, high-impact resolutions

See our Chatbot / IVR solution →

See our Customer Experience solution ➜

Current

Limited understanding of knowledge base effectiveness and gaps

Reactive model updates based on outdated information

Misunderstanding bot accuracy relative to use requests

with

In-depth analysis of knowledge base relevance and accuracy

Proactive adjustments to enhance alignment with customer need

Enhanced insights into customer preferences to tailor responses more effectively

See our Chatbot / IVR solution →

See our Contact Center solution ➜

Current

Manually processed feedback analysis

Delayed trend awareness

with

Automated insights reveal evolving customer questions and response precision

Enables swift bot optimization aligned with key objectives

See our Chatbot / IVR solution →

See our Consumer solution ➜

Current

Limited visibility into customer sentiment

Slow adaptation to unexpected market change

with

Advanced sentiment driver analysis instantly detects shift

Empowers adaptive campaign strategies and measurable performance impact

See our Chatbot / IVR solution →

See our Marketing solution ➜

Security

We uphold the highest standards of data security suitable for enterprise data

SOC2 Compliant

We uphold the highest data security standards with SOC2 companies

ISO 2701 Compliant

We uphold the highest data security standards with ISO companies

GDPR Compliant

We upload the highest data security standards with GDPR compliance

PII Redaction

PII redaction libraries available for your teams to redact PII

Penetration Testing

Continuous penetration testing monitored & audited

MSA’s for Enterprises

Master Service Agreements available for all enterprise clients

Cloud or On-Prem

Options for cloud or single tenancy requirements

Data Deletion

Upon request, we can delete all the date ever sent to you

Infinitely Scalable

Our infrastructure is purpose-build for scale & performance

Launch strategy without worrying about the latest LLM technology. We bring you the most intuitive way to apply the latest.

Hear it for yourself

Dimension gives us the insights to provide the support needed to those who need it most.

— Product Manager at American Red Cross

Dimension is key for us to both report outcomes to the business and prioritize where to dedicate resources to enhancing our customer journey.

— Program Manager at Dropbox

The partnership with Dimension has been instrumental in supporting our remarkable improvements in our self-service performance and customer journey optimization.

—Director of Speech Science & Analytics at Concentrix

Dimension is for companies looking to adopt unstructured, data-driven technologies for the next decade.